To repack the printer
It is extremely important to remove the print cartridges before shipping the printer. Print cartridges left in the printer during shipping will leak and entirely cover the printer engine and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller, and store the print cartridge in its original packing material or so that it is not exposed to light.
|1.||Remove all four print cartridges.|
|2.||If you have added optional Tray 3, remove and retain.|
|3.||Remove and retain the power cable and interface cable.|
|4.||Remove and retain the optional HP Jetdirect external print server, if you have one.|
|5.||If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly.|
|6.||Use the original shipping container and packing material, if possible. If you have already disposed of the printer packing material, contact a local mailing service for information about repacking the printer. HP recommends insuring the equipment for shipment.|
|7.||Include a completed copy of the Service information form.|
|8.||In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.|