Resolving communication problems with the network

Resolving communication problems with the network

Check the following items to verify that the printer is communicating with the network. This information assumes you have already printed a Network configuration page (see Networking page).

1. Are there any physical connection problems between the workstation or file server and the printer?

Verify that the network cabling, connections, and router configurations are correct. Verify that the network cable lengths meet network specifications.

2. Are your network cables connected properly?

Make sure that the printer is attached to the network using the appropriate port and cable. Check each cable connection to make sure it is secure and in the right place. If the problem continues, try a different cable or ports on the hub or transceiver. The amber activity light and the green link status light next to the port connection on the back of the printer should be lit.

3. Are the link speed and duplex settings set correctly?

Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). See Link speed and duplex settings.

4. Can you “ping” the printer?

Use the command prompt to ping the printer from your computer. For example:


Ensure that the ping displays round-trip times.

If you are able to ping the printer, verify that the IP address configuration for the printer is correct on the computer. If it is correct, delete and then add the printer again.

If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.

5. Have any software applications been added to the network?

Make sure they are compatible and that they are installed correctly with the correct printer drivers.

6. Are other users able to print?

The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and redirection (capture in Novell NetWare).

7. If other users are able to print, are they using the same network operating system?

Check your system for proper network operating system setup.

8. Is your protocol enabled?

Check the status of your protocol on the Network configuration page. See Networking page. You can also use the embedded Web server or HP ToolboxFX to check the status of other protocols. See HP ToolboxFX or Using the embedded Web server.

9. Does the printer appear in HP Web Jetadmin or other management application?
Verify network settings on the Network configuration page.
Confirm the network settings for the printer using the printer control panel (for printers with control panels).
HP Color Laserjet 2605 Resolving communication problems with the network