Troubleshooting checklist

Troubleshooting checklist

Follow the steps below when trying to solve a problem with the printer.


Step number Verification step Possible problems Solutions
1 Is the power on?
When the printer is connected to a grounded power source, the control panel shows Hewlett-Packard with both the Ready and Attention lights blinking. The control panel will then display Initializing and then Ready, at which time only the green light will be on. 		No power due to failed power source, cable, switch, or fuse.
1. Verify that the printer is plugged in.
2. Verify that the power cable is functional and that the power switch is on.
3. Check the power source by plugging the printer directly into the wall or into a different outlet.
4. Test the outlet or connect another device to the outlet to verify that the outlet is functioning.
2 Does Ready appear in the printer control panel?
The control panel should function without error messages. 		Control panel shows an error. See Control panel messages for a list of common messages that will help you correct the error.
If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box.
3 Do information pages print?
Print a Configuration page. 		Control panel displays an error message. See Control panel messages for a list of common messages that will help you correct the error.
Media does not move smoothly through the printer paper path. Clean the paper path.
Poor print quality. See Print quality problems.
If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box.
4 Does the printer print from the computer?
Connect the network cable or USB cable to the printer and the computer. Use a word-processing application to send a print job to the printer. 		Software is not installed correctly or an error occurred during software installation. Uninstall and then reinstall the printer software. Verify that you are using the correct installation procedure and the correct port setting.
The cable is not connected correctly. Reconnect the cable.
An incorrect driver is selected. Select the proper driver.
Other devices are connected to the USB port. Disconnect the other devices and try again to print.
There is a port driver problem in Microsoft Windows. Uninstall and then reinstall the printer software. Verify that you are using the correct installation procedure and the correct port setting.
If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box.  
5 Does the printer recognize and print from a memory card?
Insert a memory card and print an index page. 		The printer does not recognize the card. Remove the card and reinsert it into the memory card slot. Verify that the card is fully inserted into the slot.
Verify that the memory card type is a supported type.
Verify that only one card is inserted in the memory-card slots.
The printer does not print certain images. Verify that the files on the memory card are in the correct format. The printer recognizes only SRGB format .JPEG files.
HP Color Laserjet 2605 Troubleshooting checklist