HP Color Laserjet 2605 > Troubleshooting process

• HP Color LaserJet 2605, 2605dn, and 2605dtn Printer
  • Trademark and Copyright Information
  • 1 Printer basics
    • Quick access to printer information
    • Printer configurations
      • HP Color LaserJet 2605 printer
      • HP Color LaserJet 2605dn printer
      • HP Color LaserJet 2605dtn printer
    • Printer features
    • Walk around
    • Software
      • Software and supported operating systems
      • Software tips
        • How do I gain access to the printer features?
        • How do I get the latest printing software?
        • What other software is available?
    • Print-media specifications
      • General guidelines
      • Paper and print media
      • Printing and storage environment
      • Envelopes
      • Labels
      • Transparencies
      • HP LaserJet glossy paper and HP LaserJet Photo paper
      • Letterhead or preprinted forms
      • HP LaserJet Tough paper
      • Custom-sized print media or cardstock
      • Supported media weights and sizes
  • 2 Software for Windows
    • Printer drivers
      • Using Help
    • HP ToolboxFX
    • Embedded Web server (EWS)
    • HP Web Jetadmin
    • Uninstalling the printing software
      • Uninstalling software for Windows
      • Uninstalling software for Windows by using Add or Remove Programs
  • 3 Software for Macintosh
    • Software for Macintosh computers
      • Installing Macintosh printing system software for networks
      • Installing Macintosh printing system software for direct connections (USB)
      • To remove software from Macintosh operating systems
    • Printer drivers for Macintosh computers
      • Supported printer drivers
      • Gaining access to the printer drivers
    • Using features in the Macintosh printer driver
      • Creating and using presets in Mac OS X
      • Printing a cover page
      • Printing multiple pages on one sheet of paper
      • Printing on both sides of the paper
      • Setting the color options
      • Enabling memory
    • Managing printer color options on Macintosh computers
      • Print Color as Gray
      • Advanced color options for text, graphics, and photographs
        • Halftone options
        • Neutral Grays
        • RGB Color
        • Edge Control
    • Using Macintosh Configure Device
      • Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4)
    • Troubleshooting common Macintosh problems
      • Solving problems with Mac OS X
  • 4 Control panel
    • Control panel features
      • Display
      • Control panel menus
        • Using the control panel menus
        • Control panel menu map
      • Understanding Supplies Status
        • Black, Yellow, Cyan, and Magenta Supplies Status gauges
      • Understanding Printer Status
        • Cancel Job button
        • Attention light
        • Ready light
        • Left and Right arrow buttons
  • 5 Printing tasks
    • Loading trays
      • Loading Tray 1
      • Loading Tray 2
    • Printing on special media
    • Controlling print jobs
      • Settings for selecting print media
        • Features in the printer driver
          • Setting a custom paper size
          • Printing in grayscale
          • Changing the color settings
          • Creating and using watermarks
          • Printing multiple pages on one sheet of paper (N-up printing)
          • Creating and using Quick Sets
          • Reducing or enlarging
          • Printing on different paper for the first page
          • Restoring the default printer-driver settings
        • To print from Windows
      • Gaining access to printer driver settings
    • Printing on both sides
    • Canceling a print job
  • 6 Color
    • Using color
      • HP ImageREt 2400
      • Media selection
      • Color options
      • Standard red-green-blue (sRGB)
    • Managing color options
      • Print in Grayscale
      • Automatic versus Manual color adjustment
      • Change color options
        • Halftone options
        • Edge Control
        • RGB Color
        • Neutral Grays
    • Matching colors
  • 7 Photo
    • Inserting a memory card
    • Changing memory card default settings
    • Changing memory card settings for the current job
    • Printing photos directly from the memory card
    • Printing a memory card index
  • 8 Networking
    • Set up the printer and use it on the network
      • To configure a network port-connected printer configuration (direct mode or peer-to-peer printing)
      • To configure a direct-connected shared printer (client server printing)
      • To change from a direct-connected shared printer to a network port-connected printer configuration
    • Managing the network
      • Viewing network settings
      • Changing network settings
      • Set my network password
    • Using the printer control panel
      • Network configuration page
      • Configuration page
      • IP configuration
        • Configure a static IP address for my printer
        • Automatic configuration
      • Link speed and duplex settings
    • Supported network protocols
    • TCP/IP
      • Internet Protocol (IP)
      • Transmission Control Protocol (TCP)
      • User Datagram Protocol (UDP)
      • IP address
        • IP address: network portion
        • IP address: host portion
        • IP address structure and class
      • Configuring IP parameters
        • Dynamic Host Configuration Protocol (DHCP)
        • BOOTP
      • Subnets
        • Subnet mask
      • Gateways
        • Default gateway
      • TCP/IP configuration
        • Server-based, AutoIP, and manual TCP/IP configuration
        • Server-based TCP/IP configuration
        • Default IP address configuration (AutoIP)
        • TCP/IP configuration tools
    • Troubleshooting
      • Verifying that the printer is on and online
      • Resolving communication problems with the network
  • 9 How do I?
    • Print: How do I?
      • Set the printer for high-quality output
      • Print on both sides of the paper
      • Select paper type for special media
      • Change the device print settings, such as print quality, in HP ToolboxFX
      • Print color documents from my computer in black and white only
      • Change color options
        • Halftone options
        • Edge Control
        • RGB Color
        • Neutral Grays
    • Network: How do I?
      • Set up the printer and use it on the network
      • Set my network password
      • Find my network IP address
      • Configure a static IP address for my printer
    • Add memory: How do I?
      • Installing memory and font DIMMs
    • Other: How do I?
      • Changing print cartridges
        • To change the print cartridge
  • 10 Managing the printer
    • Device pages and reports
      • Demo page
      • Configuration page
      • Supplies Status page
      • Networking page
      • Fonts pages
      • Usage page
    • Menu map
    • HP ToolboxFX
      • To view HP ToolboxFX
      • Status
        • Event log
      • Alerts
        • Set up status alerts
        • Set up e-mail alerts
      • Help
      • Device settings
        • Device information
        • Paper handling
        • Printing
        • PCL5e
        • PostScript
        • Print quality
        • Print density
        • Paper types
        • Memory card (HP Color LaserJet 2605dtn)
        • System setup
        • Service
      • Network settings
    • Using the embedded Web server
      • To access the embedded Web server using a network connection
      • Information tab
      • Settings tab
      • Networking tab
      • Other links found in HP ToolboxFX
  • 11 Maintenance
    • Managing supplies
      • Supplies life
      • Checking and ordering supplies
        • To check status and order using the control panel
        • To check and order supplies using HP ToolboxFX
        • To check and order using HP Web Jetadmin
      • Storing supplies
      • Replacing and recycling supplies
      • HP policy on non-HP supplies
        • Resetting the printer for non-HP supplies
      • HP anti-counterfeit website
    • Cleaning the printer
      • To remove toner build-up
      • To clean the paper path using HP ToolboxFX
    • Cartridge out override
      • Configuration
      • On-going operation
    • Changing print cartridges
      • To change the print cartridge
    • Calibrating the printer
      • To calibrate the printer at the printer
      • To calibrate the printer from the HP ToolboxFX
  • 12 Problem solving
    • Troubleshooting process
      • Troubleshooting checklist
    • Control panel messages
      • Alert and warning messages
      • Critical error messages
    • Clearing jams
      • Where to look for jams
      • To clear jams from inside the printer
      • To clear jams from the duplex area (HP Color LaserJet 2605dn and 2605dtn models only)
      • To clear jams from the top bin (HP Color LaserJet 2605)
      • To clear jams from the top output area (HP Color LaserJet 2605dn and 2605dtn models only)
      • To clear jams from Tray 2 or optional Tray 3
    • Print problems
      • Print quality problems
        • Identifying and correcting print defects
          • Print-quality checklist
          • General print quality issues
          • Solving issues with color documents
      • Media-handling problems
        • Print-media guidelines
        • Solving print-media problems
      • Performance problems
    • Troubleshooting tools
      • Device pages and reports
        • Demo page
        • Configuration page
        • Supplies Status page
      • HP ToolboxFX
        • To view HP ToolboxFX
        • Troubleshooting tab
      • Service menu
        • Restoring the factory-set defaults
        • Cleaning the paper path
        • Calibrating the printer
  • 13 Working with memory
    • Printer memory
    • Installing memory and font DIMMs
    • Checking DIMM installation
    • Enabling memory
    • Enabling the language-font DIMM for Windows
  • Appendix A Accessories and ordering information
    • Supplies
    • Memory
    • Cable and interface accessories
    • Paper handling accessories
    • Paper and other print media
    • User-replaceable parts
    • Supplementary Documentation
  • Appendix B Service and support
    • Hewlett-Packard limited warranty statement
    • Print Cartridge Limited Warranty Statement
    • HP Customer Care
    • Availability of support and service
      • HP Care Pack™ Services and Service Agreements
    • Repacking the printer
      • To repack the printer
    • Service information form
  • Appendix C Specifications
    • Printer specifications
  • Appendix D Regulatory information
    • Introduction
    • FCC regulations
    • Environmental Product Stewardship program
      • Protecting the environment
      • Ozone production
      • Power consumption
      • HP LaserJet printing supplies
      • Disposal of waste equipment by users in private households in the European Union
      • Material safety data sheet
    • Declaration of conformity
    • Country/region-specific safety statements
      • Laser safety statement
      • Canadian DOC statement
      • Korean EMI statement
      • VCCI statement (Japan)
      • Finnish laser statement
  • Using accessibility shortcut keys in the Help Viewer
  • Using the HTML Help Viewer

HP Color Laserjet 2605