Solving issues with color documents
Solving issues with color documents
This section describes issues that can occur when you print in color.
| Problem | Cause | Solution |
|---|---|---|
Only black is printing when the document should be printing in color.
| Color mode is not selected in your program or printer driver. | Select color mode instead of grayscale mode. |
| The correct printer driver might not be selected in the program. | Select the correct printer driver. | |
| The printer might not be correctly configured. | Print a Configuration page. If no color appears on the Configuration page, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. | |
| One or more colors are not printing, or are inaccurate. 
| Sealing tape might be on the print cartridges. | Verify that the sealing tape has been completely removed from the print cartridges. |
| The media might not meet HP specifications. | Use a different paper, such as high-quality paper that is intended for color laser printers. | |
| The printer might be operating in excessively humid conditions. | Verify that the printer environment is within humidity specifications. | |
| One or more print cartridges might be low. If you are using non-HP print cartridges, no messages appear on the printer control panel or in the HP ToolboxFX. | Replace any low print cartridges. | |
| The control panel is set for override. | Replace low or empty print cartridges. | |
A color is printing inconsistently after you load a new print cartridge.
| Another print cartridge might be low. If you are using a non-HP print cartridge, it might be low or empty but you will receive no indication. | Remove the print cartridge for the color that is printing inconsistently and reinstall it. |
| The control panel is set for override. | Replace low or empty print cartridges. | |
The colors on the printed page do not match the colors as they appear on the screen.
| The colors on your computer monitor might differ from the printer output. | Select Screen Match in the Color tab of the printer driver. |
| If extremely light colors or extremely dark colors on screen are not printing, your software program might interpret extremely light colors as white or extremely dark colors as black. | If possible, avoid using extremely light or extremely dark colors. | |
| The media might not meet HP specifications. | Use a different paper, such as high-quality paper that is intended for color laser printers. | |
The finish on the printed color page is inconsistent.
| The media might be too rough. | Use a smooth paper or print media, such as a high-quality paper that is made for color laser printers. Generally, smoother media produces better the results. |