Solving print-media problems

Solving print-media problems

The following problems with paper cause print quality deviations, jamming, or even damage to the printer.


Problem Cause Solution
Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Verify that the appropriate media type was selected in the printer driver.
Try another kind of paper, between 100 and 250 Sheffield, 4% to 6% moisture content.
Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping.
The paper has variability from one side to the other. Turn the paper over.
Excessive curl The paper is too moist, has the wrong grain direction, or is of short-grain construction. Verify that the appropriate media type was selected in the printer driver.
Try printing on media from a new or different package.
Use long-grain paper.
The paper varies from side-to-side. Turn the paper over.
Jamming, damage to printer The paper has cutouts or perforations. Use paper that is free of cutouts or perforations.
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for color laser printers.
The paper varies from side-to-side. Turn the paper over.
The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.
Use long-grain paper.
Print is skewed (crooked) The media guides might be incorrectly adjusted. Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.
More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the tray. See Loading trays.
The media might be wrinkled, folded, or damaged. Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.
Printer does not pull media from the media input tray. The printer might be in manual feed mode.
● If Manual feed appears on the printer control-panel display, press the HP Color Laserjet 2605 tcn cp go Solving print media problems (Select) button to print the job.
● Verify that the printer is not in manual feed mode and print your job again.
The media tray might be overloaded. Remove some of the media from the tray. See Loading trays.
The paper-length adjustment control in Tray 2 or optional Tray 3 is set at a length that is greater than the media size. Adjust the paper-length adjustment control to the correct length.
The pickup roller might be dirty or damaged. Contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box.
HP Color Laserjet 2605 Solving print-media problems