Alert and warning messages
Alert and warning messages
Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing 
(Select) to resume or by pressing 
(Cancel Job) to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the printer will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.
| Control panel message | Description | Recommended action | ||||||
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| 10.000x Supply error | E-label cannot be read or print cartridge is not properly installed. |
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| Device error Press 
| An internal error occurred in the printer. | Press (Select) to resume the job.
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| Door open | The printer door is open. | The door must be closed before printing can continue. | ||||||
| Engine comm. error | The printer experienced an internal communication error. | This is a warning message only. Job output might be affected. | ||||||
| Engine error Press
| An internal error occurred in the printer. | Press to resume the job.
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| Insert memory card | Card is not in memory slot or is not inserted completely. | Insert card or verify that card is inserted completely. | ||||||
| Invalid driver Press
| You are using the incorrect printer driver. | Reselect the printer driver appropriate for your printer. | ||||||
| Jam in cartridge area alternates with Clear jam and then press
| A paper jam has occurred in the cartridge area. | Open the door and clear the jam Then press the (Select) button on the control panel.
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| Jam in ouput bin alternates with Clear jam and then press
| A paper jam has occurred in the output bin. | Open the door and clear the jam Then press the (Select) button on the control panel.
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| Jam in print paper path alternates with Clear jam and then press
| A paper jam has occurred in the print paper path. | Open the door and clear the jam Then press the (Select) button on the control panel.
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| Jam in tray 1 alternates with Clear jam and then press
| A paper jam has occurred in Tray 1. | Clear the jam, and then press the (Select) button on the control panel.
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| Jam in tray 2 alternates with Clear jam and then press
| A paper jam has occurred in Tray 2. | Clear the jam, and then press the (Select) button on the control panel.
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| Jam in tray 3 alternates with Clear jam and then press
| A paper jam has occurred in Tray 3. | Clear the jam, and then press the (Select) button on the control panel.
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| Load paper | The printer is out of paper. | Load paper. | ||||||
| Load Tray X [TYPE] [SIZE] | The printer is processing job, but the tray indicated is empty or does not contain the media needed. | Load specified paper type and size into the tray as indicated on the control panel. | ||||||
| Load Tray X Press
| The printer has processed the first page of a 2-sided print job and is prompting the user to load paper for the second page. | Load the printed page from the output bin into the tray prompted on the control panel. | ||||||
| Manual feed Press alternates with Load tray 1 [TYPE] [SIZE] | The printer is waiting for paper in the tray indicated. | Load the paper as indicated. | ||||||
| Memory card is in backwards | The memory card was inserted backwards into the card slot. | Remove, turn, and reinsert the card. | ||||||
| Memory is low Press
| The printer memory has been almost completely filled. | Allow the printer to finish the job, or press the (Select) button to cancel the job. Break the job into smaller jobs that contain fewer pages. | ||||||
| Misprint Press
| The printed pages have been incorrectly placed on the paper. | To continue, press the (Select) button on the control panel.
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| No paper pickup Press
| The print engine has failed to pick up a piece of media. | In Tray 1, verify that the media was inserted far enough into the tray. In Tray 2 or optional Tray 3, verify that the paper-length guide is in the correct position for the media size that you are using. Reload the media in the input tray and press (Select) to continue the job.If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. | ||||||
| Only 1 memory card at a time | More than one memory card has been inserted. | Remove all but one memory card. | ||||||
| Page too complex Press
| The page is too complex for the printer to process. | Press the (Select) button and try to reprint the page. For multiple page jobs, print pages separately. | ||||||
| Photo job pending | Second photo job was started prior to completion of the first job. | No action required. Message will cease when first job completes. | ||||||
| Photos not found | An image has been selected that has been deleted. The image checked on the bubble sheet has been deleted. Memory card has been removed from the memory slot. | Reinsert the card and reselect the image. | ||||||
| Replace supplies Override in use | A supply is low and using Override may result in unsatisfactory print quality. | Replace the supply that is low. | ||||||
| Unauthorized yellow Unauthorized magenta Unauthorized cyan Unauthorized black | A new supply has been installed that is not made by HP. One of these four messages is displayed until an HP supply is installed or (Select) is pressed.
| If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs required as a result of using non-HP supplies is not covered under HP warranty. To continue printing, press (Select).
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| Unexpected size in tray 1 alternates with Load [SIZE] Press
| The paper that the job printed on does not match the size expected. | Load specified paper type and size into the tray indicated. | ||||||
| Unexpected size in tray 2 alternates with Load [SIZE] Press
| The paper that the job printed on does not match the size expected. | Load specified paper type and size into the tray indicated. | ||||||
| Unexpected size in tray 3 alternates with Load [SIZE] Press
| The paper that the job printed on does not match the size expected. | Load specified paper type and size into the tray indicated. | ||||||
| Unknown Memory Card Error | There is an issue with either the memory card or the printer memory-card reader. | Reinsert the card. If the error persists, insert a different card. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. | ||||||
| Unsupported memory card | The memory card that you have inserted is not a type that is supported. | Insert a card that is supported. |