Clearing jams
Clearing jams
Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events:
| ● | The input trays are loaded improperly or overfilled. |
| ● | Tray 2 or optional Tray 3 is opened during a print job. |
| ● | Too many sheets accumulated in the output area or sheets blocked the output area. |
| ● | The print media that is being used does not meet HP specifications. See Print-media specifications. |
| ● | The environment in which the print media was stored is too humid or too dry. See Print-media specifications. |
This section provides information about the following topics:
- Where to look for jams
- To clear jams from inside the printer
- To clear jams from the duplex area (HP Color LaserJet 2605dn and 2605dtn models only)
- To clear jams from the top bin (HP Color LaserJet 2605)
- To clear jams from the top output area (HP Color LaserJet 2605dn and 2605dtn models only)
- To clear jams from Tray 2 or optional Tray 3